18-05-2012 | EXPIRA LA 18-05-2012
Job expirat
Managing incoming customer requests
Offering service-oriented advice and solutions
Developing individual solutions for reported technical issues
Reporting and sharing of game performance and bugs to Development and QA Team
Required experience
Native or fluent in English/French/German/Spanish/Turkish/Polish/Russian
Fluent in English
Strong documentation and communication abilities including a clear and precise writing style and de-escalation skills.
Passionate about direct interaction with customers
Goal-oriented working style
Preferred additional experience
Passionate about online gaming
Initial experience in the gaming industry
Well founded experience in customer support
Previous experience with ticket management and backend tools
• Professional working environment
• Career opportunities
• Motivating salary
• Project bonuses
• Meal tickets
• Medical services
• Fitness and relaxation area
Ubisoft is one of the leading publishers of game software worldwide.
The industry definition of publisher includes three core activities: development (i.e. the creation of game software), publishing (i.e. the acquisition of rights to games and of external licenses as well as product marketing) and distribution (i.e. the physical delivery of the final product to all types of retailers).
Since it was founded in 1986, Ubisoft has gradually and successfully integrated these three core activities. The company now has development teams of exceptional quality, acknowledged expertise in marketing and global distribution channels, with offices in 22 different countries.
Around 2.000 employees all work toward a common goal: the creation of high-quality games for a growing and increasingly demanding audience of gamers.
