Job expirat
- To deliver frontline, phone, e-mail customer services to internal and external customers per agreed standards. Pro-actively cross-sell British Council services to enquirers;
- To deliver library operations ie loans and returns, reservations, renewals, consultancy and reference services, use of virtual library, communication to customers at defined quality standards;
- To collect feedback from customers and act upon it;
- To deliver registrations for Library, Exams and English courses and proactively cross selling all relevant British Council services which the customer may be interested in;
- To receive and handle British Council revenue in cash or by card. To ensure the confidentiality and safety of documents and transactions.
Strong verbal and written communication competencies
-Customer orientation
-Strong interpersonal skills
-Accuracy and details orientation
-Ability to influence and to negotiate with third parties
-Ability to work with different departments
-Proficiency in English
-Computer proficiency required: including Ms Office, SAP
Closing date for applications: Wednesday 23 September 2009, 18.00 hours. Short-listed candidates will be contacted by 25 September 2009. The interviews will take place on 28 and 29 September 2009.
The full application pack is available at British Council Bucharest, Calea Dorobantilor 14, 010572, or at www.britishcouncil.ro.
The application form in print should be sent to British Council, Calea Dorobantilor 14, 010572 Bucuresti. Please send your electronic application form to the following e-mail address: recruitment@britishcouncil.ro.
We only accept applications which follow the guidelines and present the official application form. We do not accept CVs or other documents.
We are the UK\\\'s international organisation for educational opportunities and cultural relations, with offices in 229 towns and cities, within 110 countries worldwide and 7,900 staff members.
We strongly believe in internationalism, a commitment to professionalism and an enthusiasm for creativity. These qualities, coupled with our integrity and our conviction that cultural relations can help individuals and the world community to thrive, make the British Council a good partner and a special place to work for.
Working for the British Council gives you the unique opportunity to be part of a modern, rapidly changing organisation with worldwide influence and impact.
