29-11-2010 | EXPIRA LA 05-12-2010
Job expirat
About our client:
Our client is a recognized leader in business process outsourcing (BPO). It's proposition is simple: it delivers value to their clients by bringing operational excellence and deep industry and functional knowledge to their critical business processes.
Tasks:
Motivates and persuades others to common goals.
Responsible for achieving team SLA’s (Service Level Agreement);
Understand and capture customer baseline data around SLAs and operational metrics transition;
Daily Reporting for Productivity;
Daily work allocation;
Coordinating team schedule and leave planning;
Adherence to break timings by their teams;
Conduct one on ones on monthly basis, quarterly, midyear and yearly appraisals;
Develop and maintain Incentive program for Team members.
People skills;
Communication & Influencing skills;
Adherence to Company values;
Coaching skills;
Conflict resolution and problem solving;
Delegation / follow up;
Accurate, methodical with detail orientation
Customer centricity;
Prioritizing & organizing skills;
Effective time management;
Presentation skills;
Proficiency in GERMAN;
English language is a must;
Proficiency in MS office applications.
+2 years experience as Team Leader;
E-mail your detailed CV (word or text only) to :office@jobconnect.ro
Firma Job Connect s-a nascut din dorinta de a face posibila intalnirea oamenilor meniti sa lucreze impreuna.
Sunteti profesionistul de care avem nevoie, iar noi suntem profesionistii care va propun cele mai bune optiuni de angajare.
Oferim urmatoarele servicii:
- recrutare si selectie de personal;
- leasing de personal;
- training si consultanta;
- evaluare psihologica;
- solutii de finantare in HR.
