29-01-2009 | EXPIRA LA 28-02-2009
Job expirat
-The offer management per se (creating the configurations, the quotes, publishing the catalogues on line worldwide, managing the Demo units)
-Manage end-to-end Global Sales and Global Costumers relationship
-The global coordination of the catalogue publication across regions
-Managing the clients' accounts (indirect)
-Customer support
-Uses internal tools to check account status
-Inform customers about deviations
-Take appropriate action in case of deviation
-Strong communication and interpersonal skills
-Previous customer facing / support experience (at least 2 years)
-Strong customer care/facing skills
-Proactive service and ownership attitude
-Business acumen
-Ability to work across countries and regions and to manage virtual teams
-Team player
-Analytical skills
-Strong planning and organizational skills
-Understanding of HP Global capabilities
-Influencing skills / dealing with frustrated and difficult people
-Strong knowledge of English and MS Office are a must
-Italian language skills would be an asset
HP invites you to apply on www.hp.com/go/jobs
HP invents. We make ideas happen. And we make great products. Our locations are state-of-the-art, cutting edge and all over the world.
Six years ago, HP launched its direct business to deliver solutions and services directly from HP through a customizable direct relationship or via 1st Tier, to large and enterprise customers. Since then, this business has been growing at a very rapid pace, in the revenue generated as well as the number of customers served, and competes directly with Dell.
Within EMEA Global Operations, the Volume Direct Global operations organization hosts the Customer & Sales Support managers team (CSSM). The team aims at supporting Global Sales and Global Customers in their offer/catalogues management.
