Job expirat
• Providing back-office support for solving requests received from customers in CitiPhone;
• Letters processing, faxing, mailing, scanning, e-mailing as per customer request;
• Statements re-delivery; contract copies re-send;
• Handling return statements;
• Sending SMSs to customers for different reasons;
• Privileges confirmations;
• Schedule input as per Team Leaders request; keep in touch with eWFM team;
• Outbound calls for customers (returned statement, complaint and requests resolution, verifications, fraud alerts);
• Archiving activities; documentation request from archive;
• Monthly/weekly reports delivery;
• Opportunities identification for process improvement(re-engineering), test and implement new initiatives;
• Other related activities as per Team Leaders/CitiPhone Head request.
- Experience & Qualifications:
• Minimum one year retail financial services experience;
• Customer service activities would be a plus;
• Bachelor’s degree, preferably in Economics.
- Skills/ Attributes/ Competencies required:
• Good oral communication - fluent/ clear/ effective (English required);
• Efficient organizing/prioritize;
• Attention to details/ concentration/ accurate;
• Customer-oriented, patient, open personality, proactive, self-motivated;
• Multi-faceted function/ adaptable/ flexible;
• High level work activity and flexibility, open to changes;
• Analytical skills/ objective and accurate judgement; Adherence to procedures/ consistent/ responsible;
• Listening/ fact investigating / patient/ understanding/ accurate;
• Strong computer skills/ technical knowledge (training on the bank’s systems will be ensured);
• Interpersonal skills/ able to work under pressure/ deal with difficult customers/ interact with team members;
• Independent problem solving skills/ product knowledge/ management of customer expectation/ initiative;
• Effectiveness persistent/ thorough/ creative;
• Guidance and assistance/ coaching/ team player.
Citibank is one of the largest banks in the world, serving over 200 million customers in over 140 countries. We have always had a proud history of making our customers feel above the ordinary.
Citibank has offered corporate services in Romania since 1996, while its business portfolio has been expanded since 2008 to include credit cards and retail banking. Thus any client in Romania can enjoy the international expertise of a financial organization that operates on a global scale, while benefiting from the local knowledge Citibank has gained through working at a local and regional level.