Job expirat
• High responsibility for Team success by monitoring individual and Team performance and activity objectives and targets whilst ensuring client policies and procedures are adhered to.
• Weekly/monthly figures and reports on team results
• Hold weekly meetings; discuss task delegation and review issues
• In conjunction with service Manager set targets and objectives
• Assist in the interview and recruitment/retention of team members
• Supervisioning of training /retraining needs in according with Service manager and second level groups
Fluency in Italian and English
• Minimum 3 year of experience in Call Center or Help Desk
• Advanced planning and reporting capabilities
• Advanced coordination capabilities
• Advanced usage of PC, internet explorer, Outlook, Microsoft Office
• Customer service orientation
• Verbal and written communication skills
• Problem analysis
• Problem solving
• Team work
• Stress tolerance
Accenture is a global management consulting, technology services and outsourcing company. With more than 181,000 people serving clients in over 120 countries, the company generated net revenues of US$23.39 billion for the fiscal year ended Aug. 31, 2008. Its home page is www.accenture.com
Our clients are some of the world\'s most dynamic organizations - 96 of the Fortune Global 100 and more than three-quarters of the Fortune Global 500. Committed to deliver innovation, we help them find the ways to become more successful in every part of their business from strategic planning to day-to-day operations.
Our people are our most important asset and we invest considerable resources to provide on-going training that builds and extends professional, technical and management skills in all areas. Your learning program will be determined by the requirements of your specific role but will usually involve specialized skills as well as personal and leadership development. You will work with your manager to determine what skills you need and how to build them.
Choose Accenture for a career where the variety of opportunities and challenges allows you to make a difference every day. A place where you can develop your potential and grow professionally, working alongside talented colleagues. The only place where you can learn from our unrivalled experience, while helping our global clients achieve high performance. If this is your idea of a typical working day, then Accenture is the place to be.
