Job expirat
• Lead the creation of the a solution for potential business opportunities from customers
• Should be able to discuss with BD/GRMs/GOLs and Sales team and identify opportunities to increase Genpact’s account penetration leveraging Practice
• Make customer presentations
• Mange cross functional teams engaged in the solution cycle like process SMEs, IT, Transition others
• Clearly articulate Genpact value proposition, Create pricing strategies etc..
• Manage creation of RFP response creation, customer presentations to highlight Genpact value proposition for the solution process
• Develop client proposals clearly articulating the overall value proposition and benefits to be delivered
• Perform detailed assessments when required including process mapping, q&a, metric gathering and data analysis
• Support the overall build and refinement of the mortgage practice – developing schema was new industry verticals, refinement of schema and benchmarks, insights etc.
• Regular industry tracking for developments (opportunity or alert) by account(s) &/or market(s)
• Support contract negotiation, creation of a masters service agreement, statement of work etc
• Strategic market assessments (Go-to Market Studies, Account Planning research, Mining Research etc.)
• Liaison with operations to create sales collateral
• Experience in working fast paced & tight timeline environment
• Analytical Bent of mind
• Experience of working on Technology products is desirable
• Assist in preparation / refinement of Common minimum practices
• Implementation of practices in different accounts across poles
• Regular monitoring, follow ups and proactive assessments to ensure existence of necessary controls in operations
• Assessment of maturity of a process and solutions for making them more effective
• Identification of best practices and help replicating such practices in other accounts
• Periodically refining the practices to keep them relevant and contemporary
• Identifying growth opportunities and process improvement areas in existing operations
• Partner with operating teams to provide Subject Matter Expert (SME) support for resolution of issues and pitching for new projects as and when required
• Must have strong operations experience in B2B/B2C customer service domain, expert in at least a couple of sub-processes
• Must have strong exposure to commercialization and selling activities
• Strong client interfacing skills
• GB / BB who has done projects in customer servicing with customer service experience would be desirable
• Must have excellent communication, presentation and analytical skills.
• Must be willing to travel if / as needed
Genpact is a global organization with processes in Europe providing high quality business services for various GE businesses as well as large multinational organizations.
Career impact with Genpact!
Genpact is the leading provider of Business Services & Technology Solutions worldwide. Owned jointly by General Electric, General Atlantic and Oak Hill Capital Partners, Genpact has operations centers across India, China, Hungary, Romania, the United States, Mexico, and Poland.
The Portfolio of services offered from these Global centers include: Finance & accounting, Customer Service, Supply Chain & Procurement, Sales & Marketing Analytics, Financial Services Collections/Ops, Information Technology Services, Enterprise Application Services. We are currently expending our team in Bucharest and therefore we are providing outstanding career opportunities in multiple business areas.
What makes us different is the ability to serve our worldwide clients in their own language: English, French, Italian, Spanish, Hungarian, German, Dutch, Portuguese, Swedish, Polish....you name it.
