Job expirat
• Fluent in Italian and English
• Minimum 1 year experience in Call Center or Help Desk
• Basic experience in technical support helpdesks
• Basic experience in SAP
• Customer service orientation
• Problem determination capabilities
• Advanced analysis and escalation capabilities
• Basics reporting capabilities
• Advanced usage of PC, internet explorer, Outlook, Microsoft Office
• Verbal and written communication skills
• Listening skills
• Problem analysis
• Problem solving
• Initiative
• Adaptability
• Team work
• Stress tolerance
• Help desk Focal Point supports the day by day operations of the end user and agents for his SAP module skill
• Takes in charge critical complaints, provides medium support in using application functionalities, monitors of requests, follow up customer calls where necessary, especially for most critical problems
• Manages and maintains FAQs in collaboration with agents
• Identify and escalate priority issues
• Complete call reports in according with coordinators
• Helps agents in routing complaints to appropriate second level group
• Inform coordinators of the existence of new Problems and of unmatched or pervasive Incidents
Accenture is a global management consulting, technology services and outsourcing company. With more than 181,000 people serving clients in over 120 countries, the company generated net revenues of US$23.39 billion for the fiscal year ended Aug. 31, 2008. Its home page is www.accenture.com
Our clients are some of the world\'s most dynamic organizations - 96 of the Fortune Global 100 and more than three-quarters of the Fortune Global 500. Committed to deliver innovation, we help them find the ways to become more successful in every part of their business from strategic planning to day-to-day operations.
Our people are our most important asset and we invest considerable resources to provide on-going training that builds and extends professional, technical and management skills in all areas. Your learning program will be determined by the requirements of your specific role but will usually involve specialized skills as well as personal and leadership development. You will work with your manager to determine what skills you need and how to build them.
Choose Accenture for a career where the variety of opportunities and challenges allows you to make a difference every day. A place where you can develop your potential and grow professionally, working alongside talented colleagues. The only place where you can learn from our unrivalled experience, while helping our global clients achieve high performance. If this is your idea of a typical working day, then Accenture is the place to be.
