Job expirat
We are looking for a Customer Service Specialist for our client, a multinational company, a power tool producer.
RESPONSIBILITIES:
• Caring for the sales development through the implementation “Order-to-cash” process (starting from the order, through his service; customer claim handling and execution);
• Cooperation and coordination of operational activities with other departments of the company in terms of customer orders (Sales & Marketing, Warehouse; Financial Controlling, Transport Company);
• Close cooperation with Plannist in terms of product availability;
• Building and maintaining good relationships with customers and taking care of them;
• Participation in regional calls with Operations Manager and Transport Company to discuss issues; reporting, new projects;
• Participation in projects / initiatives aimed at increasing the efficiency of the department (system upgrade & testing);
• Run Customer Service reports to Operations Manager.
• Bachelor or Master degree;
• Experience in working with SAP – would be a plus;
• Ability to work in a team, multi-tasking;
• Orientation for problem solving, proactive approach;
• Strong team player with very good communication skills (ease of making contact);
• Customer orientation (external and internal);
• Very good English knowledge (written and spoken).
We are a small friendly company with a personal approach to recruitment. We endeavor to treat all of our candidates how we ourselves would wish to be treated and we make every effort not to waste your time or make any false promises of work that we cannot deliver upon.
