Job expirat
JOB ROLE AND RESPONSIBILITIES:
The job holder has the role to facilitate the on-line hotel reservations around the world, offering assistance by telephone or/and email as per customer requests. S/he has to handle our clients' calls/requests in a most effective and pleasant way, with high professionalism and to the very best of their professional abilities. This would involve initiating, acting on clients' behalf in the process of hotel reservation confirmation, by using different software applications, taking/making calls, writing emails, informing the customers according to the data in the system, keeping records of customer transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
A SUCCESFUL CANDIDATE should meet the following job requirements:
a) Technical skills/experience background
Minimum 1 year experience on a similar position; hospitality/travel agency experience would represent a plus;
Fluent in minimum 2 foreign languages: English and French/ German/ Italian/ Spanish - any other language is a plus;
Computer literate: MS Office(World, Excell) and Internet; typing skills would represent a plus.
b) Social skills and competencies
Dynamic, driven to deliver;
Enthusiastic and positive attitude;
Excellent communication and interpersonal skills, acting as a trusted partner for the business and towards the customers;
Self motivation and function comfortably in an environment that requires ability to work multi-task and unsupervised;
Positive, open attitude, collaborative;
Customer oriented person;
Persuasive and ambitious;
Able to fit in and work as part of a team;
Personally credible, instilling trust;
Flexible and able to adapt to change in a fast paced work environment, ability to work under stress;
Able to maintain absolute discretion regarding confidential and or sensitive information;
Integer.
JOB OFFER
Our already team members enjoy:
being part of a dynamic, enthusiastic young team;
working in a central office building with modern facilities, located in Bucharest (Dorobanti area);
having the opportunity to speak with people around the world, using and continuously improving/adding the foreign languages spoken;
being part of the continuously global cultural exchanging process, from both working with colleagues and speaking with customers with different nationalities;
Work-life balanced environment.
For the new colleague/s the salary package WE OFFER is the following:
Motivating salary and opportunity for monthly additional income based on professional achievements;
Private medical insurance;
Reimbursement of the night transportation costs for the late afternoon shifts;
Special employee rate for personal individual hotel reservations;
Opportunity for professional growth and development.
Turism / Hoteluri / Restaurante