Job expirat
Multi-lingual in-house team - Italian speaker
We are building a multi-lingual, multi-skilled Customer Service Team from the ground up with the goal to deliver an unsurpassed Customer Experience to our global user community 24x7.
To maintain our strong brand presence and market leadership, we seek customer focus driven professionals with business acumen, world-class hard-skills, and a passion for building exceptional service experience at scale.
We believe that empowered, self-motivated teams can accomplish huge things.
Position Overview
For this position, successful candidates are responsible for supporting a range of software enabled technologies for the companys global market via inbound calls, e-mails and Social Media support. This will involve troubleshooting queries relating to IT and responding to customers in a timely and efficient manner. Maintaining customer service to the highest possible standards, ensuring good communication with customers and staff is the highest priority.
Tasks:
• Provide 1st level trouble-shooting
• Provide pre-sales information about our products
• Support customers in the optimal usage of our products
• Communicate via phone, e-mail & Social Media platforms
• Technical (IT) Education
• Call centre/customer service experience
Procedure Knowledge:
• Help desk procedures
• Excellent aptitude for technical troubleshooting and problem solving
System Knowledge:
• Microsoft office applications
• Basic knowledge on OSX & Linux
• Knowledge of computer software and hardware
Skill Set:
• Enthusiasm for passing on technical knowledge and experience
• Excellent product and general technical knowledge
• Ability to work unsupervised
• Good communication skills (oral/written) in Italian & English
• Keyboard skills: accurate and relatively swift typing
• Ability to extract pertinent information from that given by customers and to
succinctly and accurately describe the issue or complaint
• Basic complaint and conflict resolution skills
• Social Media monitoring (Twitter, Facebook etc.)
Located in Bucharest - Romania, Avira was founded in 2004 by a dynamic core of security experts who is committed to the following values: security ethics, professional attitude, open spirit, pride and respect. These principles are meant to stand at the base of any long term
collaboration and partnership that Avira Soft will undertake.
Avira Soft gathered a team of more than 50 dynamic professionals who are permanently collaborating with the experimented specialists of Avira GmbH , Germany. We are a dynamic and creative team and our purpose is to produce high quality software.
We also impose some requirements for our candidates: creativity, technical knowledge, team working capabilities and the ability to finish the job on time.
