Customer Service Representatives – Italian


08-06-2015 | EXPIRA LA 08-07-2015

Job expirat


Multi-lingual in-house team – Italian speaker

We are building a multi-lingual, multi-skilled Customer Service Team from the ground up with the goal to deliver an unsurpassed Customer Experience to our global user community 24x7.

To maintain our strong brand presence and market leadership, we seek customer focus driven professionals with business acumen, world-class hard-skills, and a passion for building exceptional service experience at scale.

We believe that empowered, self-motivated teams can accomplish huge things.

Position Overview
For this position, successful candidates are responsible for supporting a range of software enabled technologies for the company’s global market via inbound calls, e-mails and Social Media support. This will involve troubleshooting queries relating to IT and responding to customers in a timely and efficient manner. Maintaining customer service to the highest possible standards, ensuring good communication with customers and staff is the highest priority.

Provide 1st level trouble-shooting
Provide pre-sales information about our products
Support customers in the optimal usage of our products
Communicate via phone, e-mail & Social Media platforms


Knowledge, Skills, and Abilities
Technical (IT) Education
Call centre/customer service experience
Procedure Knowledge
Help desk procedures
Excellent aptitude for technical troubleshooting and problem solving
System Knowledge:
Microsoft office applications
Basic knowledge on OSX & Linux
Knowledge of computer software and hardware
Skill Set
Enthusiasm for passing on technical knowledge and experience
Excellent product and general technical knowledge
Ability to work unsupervised
Good communication skills (oral/written) in English & 2 other languages
Keyboard skills: accurate and relatively swift typing
Ability to extract pertinent information from that given by customers and to succinctly and accurately describe the issue or complaint.
Basic complaint and conflict resolution skills.


Located in Bucharest - Romania, Avira was founded in 2004 by a dynamic core of security experts who is committed to the following values: security ethics, professional attitude, open spirit, pride and respect. These principles are meant to stand at the base of any long term
collaboration and partnership that Avira Soft will undertake.
Avira Soft gathered a team of more than 50 dynamic professionals who are permanently collaborating with the experimented specialists of Avira GmbH , Germany. We are a dynamic and creative team and our purpose is to produce high quality software.

We also impose some requirements for our candidates: creativity, technical knowledge, team working capabilities and the ability to finish the job on time.