Job expirat
Responsabilities:
- Confer with customers by telephone/email/chat to provide information about products and services, to take or enter orders, cancel accounts, or to obtain details of complaints.
- Offer customer support using different software applications.
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
- Check to ensure that appropriate changes were made to resolve customers' problems.
- Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
Required profile :
- Turkish/Portuguese language proficiency (verbal and written);
- Good command of English would be a plus;
- Customer oriented person;
- Excellent communication skills (active listening)
- Quick learner.
Benefits:
- Attractive salary and performance bonuses;
- Multicultural working environment;
- Professional opportunities.
WEBHELP SA este un grup francez, specializat in outsourcing-ul relatiei client, care are 16500 de salariati, 34 centre de contact in Franta, Romania, Maroc, Marea Britanie, Madagascar si Algeria.
WEBHELP SA este singurul operator de centre de contact care are certificarile ISO 9001 : 2008 si NF EN 15838 Service Centre de la Relation Client.
WEBHELP a fost clasat pe locul 1 in topul celor mai dinamice 500 de companii din Europa de catre BusinessWeek.
Infrastructura de inalta capacitate si fiabila, atentia pentru calitatea serviciilor si politica de Resurse Umane pozitioneaza WEBHELP in topul celor mai importante companii.