Job expirat
A Customer Service Representative (CSR) is respondible for providing support for various inquiries as they relate to health services/medical information, regardinh medical adverse events and quality complaints. And all this is a prompt, curteous, clear and concise manner!
You will be repsonsible for solving problems and educating callers about health/medication and procedures. At the same time, as you know the IT systems best, your job will be update all information there. You will give solutions for all requests and ensure that your clients have the best possible answer and are always happy
- an advanced Portuguese level
- a good level of English
Genpact is a global leader in transforming and running business processes and operations.
Our service portfolio includes finance & accounting, banking & insurance, procurement & supply chain, collections & customer service, enterprise application, IT infrastructure management and smart decision services.
Currently over 64,000 employees manage 4,700+ processes in 30+ languages, from a global network of over 70+ operation centers, in 24 countries. We cover multiple industry verticals, such as automotive, banking and finance, insurance, manufacturing, pharmaceuticals, telecommunication, transportation & logistics.
Genpact Europe is present in 4 countries, through 11 delivery centers and with a number of over 3,600 employees. We are offering services in more than 20 languages, for over 50 clients.
That's why we are known to GENerate imPACT.
