Job expirat
Take in charge the calls, collect information applying check list;
• Classify requests and give initial support ;
• Research of required information using available resources, user guides and match complaints with Known Errors and Problems;
• Support in using application functionalities, identification of possible workaround
•Operates as a point of contact for issue/ticket resolution and customer escalations.
•Training/refresh on processes with the team.
•New joiner training/support.
•Update/maintain/create FAQ’s & other additional updates for the supporting documentation.
•Update/maintain/create e-mail templates.
•Actively participate to process improvement & team results improvement.
•Participate to the weekly calls as a back-up for the Focal Point if needed and cascade the info to the team.
•Perform Ticket Analysis if needed.
•Coordinates own work and may coordinate work of others (Task Allocation)
•May manage Schedule File
•Role model for the colleagues: behavior & professionalism.
Fluency in Italian and English
• Proficient in relevant computer applications (internet explorer, Outlook usage, Microsoft Office);
• Verbal and written communication skills;
• Listening skills;
• Problem solving and analysis;
• Customer service orientation.
•Good excel knowledge.
•Analytical and problem-solving/issue resolution skills
•Flexibility & Empathy skills
•Positive & Proactive attitude.
Bring your talent and passion to Accenture – sharpen your skills, build an extraordinary career and play a key role in creating solutions that transform organizations and communities around the world.
Accenture is a global management consulting, technology services and outsourcing company, with more than 336,000 people serving clients in more than 120 countries. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, Accenture collaborates with clients to help them become high-performance businesses and governments. The company generated net revenues of US$30.0 billion for the fiscal year ended Aug. 31, 2014. Its home page is www.accenture.com.
To find more about Accenture and how you can use and improve your skills visit our careers website http://accenture.ro/cariere and our Facebook page https://www.facebook.com/accentureinromania.
