Job expirat
• Greet Consumers in a courteous, friendly, and professional manner using the procedures described by the custumer.
• Listen attentively to Consumer needs and concerns and demonstrate empathy
• Clarify Consumer requirements and probe for and confirm understanding of requirements or problem
• Resolve Consumer requirements through first contact resolution
• Confirm Consumer understanding of the solution and provide additional Consumer education as needed
• Effectively transfer misdirected Consumer requests to an appropriate party
• Contribute ideas on ways to resolve problems to better serve the Consumer and improve productivity
• Update Consumer records
• Maintain broad knowledge of products, pricing, promotions, procedures, and other important issues through management communications, team meetings, focus groups, formal training, and customer Help Systems (among other tools)
• Fluency in French and English
• Availability to work in afternoon and night shifts
• Knowledge of basic computer operations
• Courteous with strong customer service orientation
• Strong problem solving/troubleshooting skills
• Wireless or Telecom experience may be an asset
COMPANY DESCRIPTION:
HUMANGEST GROUP va pune la dispozitie o gama variata de servicii: recrutare si selectie de personal atat pe perioada nedeterminata cat si determinata, in toate domeniile de activitate si pentru orice fel de calificari si nivel de experienta, administrarea contractelor de munca temporara, formare si integrare profesionala.
