08-01-2008 | EXPIRA LA 07-02-2008
Job expirat
Mission 1 Customer relationships
- Strategic actions
- Serve as single point of contact for Direct customers
- Answer to customer requests regarding open orders and claims
- Proactively communicate order status to customers
Mission 2 Order receipt and check
- Strategic actions
- Receive order from customer
- Check that order contains mandatory information and is adequately filled
- Check that order information is accurate
- Complete order information
- Forward checked orders to the order entry team
Mission 3 End-to-end order follow-up
- Strategic actions
- Uses internal tools to check order status
- Verify that order are scheduled within service level agreements
- Inform customers about deviations
- Take appropriate action in case of deviation
- Confirm order to customer within defined timeframe
Mission 4 Claims management
- Strategic actions
- Analyze and qualify claims
- Identify the corrective action to be taken
- Transfer instructions to the appropriate teams
- Collaborate with other entities to ensure claims are resolved appropriately
Mission 5 Invoices management
- Strategic actions
- Identify and analyze orders shipped but not invoiced
- Provide reason for no invoice
- Transfer instructions to appropriate teams to solve potential issues
- Education HNC/HND in Business or sales or equivalent experience
Experience:
Experience in one or more of the following:
- One or two years experience in sales admin support job with basic administrative & clerical support for sales and in sales for advanced level role.
- External customer interface experience
- Experience in taking care of ongoing business
- Experience in answer to a wide-range of complex customer inquiries requiring investigation (non-standard solutions)
- Experience in acting as liaison between customer, sales/support team & supporting divisions / business centers
- System administration
Knowledge:
- Basic knowledge of general administrative/clerical processes
- Knowledge of sales support processes (order tracking; quotations; configurations ;product delivery & support)
- Broad knowledge of administration, report generation and database inputs
- Knowledge in IT Tools (database system; MS-Office and computer tools…)
- Exchange, SQL technical knowledge and experience
- General understanding of procurement processes
Skill:
- Ability to work with minimum supervision
Interpersonal & communication skills (telephone, clarity, …)
- Customer-oriented
- Ability to easily adapt to different situations, efficient in stressful situations
- Thoroughness
- Resourceful, inventiveness
Language:
- English and Italian/German/French
Compania noastra imbina experienta, expertiza, managementul activ si cultura creativa. Asiguram clientilor nostri know-how-ul si cunoasterea pietei din Romania pentru a ajuta dezvoltarea unui proiect de succes. Forta companiei APT Resources & Services consta in insasi echipa si in devotamentul ei pentru a oferi de fiecare data cele mai bune performante. Domeniile noastre de specialitate se incadreaza in servicii profesionale de resurse umane, incluzand recrutare & selectie de personal si consiliere in cariera.
