03-03-2008 | EXPIRA LA 02-04-2008
Job expirat
Within EMEA Global Operations, the Volume Direct Operations organization hosts the Customer Service Representatives (CSR) team. This team aims at serving as the single interface between the customer and company regarding any open order and/or claim.
Mission 1 Customer relationships
Serve as single point of contact for Direct customers
Answer to customer requests regarding open orders and claims
Proactively communicate order status to customers
Mission 2 Order receipt and check
Strategic actions
Receive order from customer
Check that order contains mandatory information and is adequately filled
Check that order information is accurate
Complete order information
Forward checked orders to the order entry team
Mission 3 End-to-end order follow-up
Strategic actions
Uses internal tools to check order status
Verify that order are scheduled within service level agreements
Inform customers about deviations
Take appropriate action in case of deviation
Confirm order to customer within defined timeframe
Mission 4 Claims management
Strategic actions
Analyze and qualify claims
Identify the corrective action to be taken
Transfer instructions to the appropriate teams
Collaborate with other entities to ensure claims are resolved appropriately
Mission 5 Invoices management
Strategic actions
Identify and analyze orders shipped but not invoiced
Provide reason for no invoice
Transfer instructions to appropriate teams to solve potential issues
Ideal Candidate:
Education HNC/HND in Business or sales or equivalent experience
Experience:
- Experience in one or more of the following:
One or two years experience in sales admin support job with basic administrative & clerical support for sales and in sales for advanced level role.
- External customer interface experience
- Experience in taking care of ongoing business
- Experience in answer to a wide-range of complex customer inquiries requiring investigation (non-standard solutions)
- Experience in acting as liaison between customer, sales/support team & supporting divisions / business centers
- System administration
- Basic knowledge of general administrative/clerical processes
- Knowledge of sales support
- Broad knowledge of administration, report generation and database inputs
- Knowledge in IT Tools (database system; MS-Office and computer tools…)
- Exchange, SQL technical knowledge and experience
- General understanding of procurement processes
Skill:
- Ability to work with minimum supervision
- Interpersonal & communication skills (telephone, clarity)
- Customer-oriented
- Ability to easily adapt to different situations, efficient in stressful situations
- Thoroughness
- Resourceful, inventiveness
Language: English and Italian/German/French/Russian
CHALLENGING JOBS IN OUR COMPANY
DELIVERING SERVICES FOR MULTINATIONAL CLIENTS
We are : APT Resources & Services SRL (www.apt.ro)
Our goal is it to supply our customers with a good consultation and a helpful assistance
