01-11-2010 | EXPIRA LA 07-11-2010
Job expirat
Mission 1 Customer relationships
Strategic actions
- Serve as single point of contact for Direct customers
- Answer to customer requests regarding open orders and claims
- Proactively communicate order status to customers
Mission 2 Order receipt and check
Strategic actions
- Receive order from customer
- Check that order contains mandatory information and is adequately filled
- Check that order information is accurate
- Complete order information
- Forward checked orders to the order entry team
Mission 3 End-to-end order follow-up
Strategic actions
- Uses internal tools to check order status
- Verify that order are scheduled within service level agreements
- Inform customers about deviations
- Take appropriate action in case of deviation
- Confirm order to customer within defined timeframe
Mission 4 Claims management
Strategic actions
- Analyze and qualify claims
- identify the corrective action to be taken
- Transfer instructions to the appropriate teams
- Collaborate with other team members to ensure claims are resolved appropriately
Mission 5 Invoices management
Strategic actions
- Identify and analyze orders shipped but not invoiced
- Provide reason for no invoice
- Transfer instructions to appropriate teams to solve potential issues
Education HNC/HND in Business or sales or equivalent experience
Experience Experience in one or more of the following:
One or two years experience in sales admin support job with basic administrative & clerical support for sales and in sales for advanced level role.
External customer interface experience
Experience in taking care of ongoing business
Experience in answer to a wide-range of complex customer inquiries requiring investigation (non-standard solutions)
Experience in acting as liaison between customer, sales/support team & supporting divisions / business centers
System administration
Knowledge Basic knowledge of general administrative/clerical processes
Knowledge of sales support processes (order tracking; quotations; configurations ;product delivery & support)
Broad knowledge of administration, report generation and database inputs
Knowledge in IT Tools (database system; MS-Office and computer tools…)
Exchange, SQL technical knowledge and experience
General understanding of procurement processes
Skills Ability to work with minimum supervision
Interpersonal & communication skills (telephone, clarity, …)
Customer-oriented
Ability to easily adapt to different situations, efficient in stressful situations
Thoroughness
Resourceful, inventiveness
Language Advanced level at English and French
Compania noastra imbina experienta, expertiza, managementul activ si cultura creativa. Asiguram clientilor nostri know-how-ul si cunoasterea pietei din Romania pentru a ajuta dezvoltarea unui proiect de succes. Forta companiei APT Resources & Services consta in insasi echipa si in devotamentul ei pentru a oferi de fiecare data cele mai bune performante. Domeniile noastre de specialitate se incadreaza in servicii profesionale de resurse umane, incluzand recrutare & selectie de personal si consiliere in cariera.
