Job expirat
General Purpose
The overall responsibility of the position of a Customer Service Representative, will be to receive customer calls, handle emails, ensure consistent productivity and quality of service, maintain customer satisfaction and ensures that all tickets are logged and assigned accordingly, to analyze and answer general questions regarding sales quotes and billing statements.
Main Job Tasks and Responsibilities
- Deal directly with customers either by telephone, or electronically
- Respond promptly to customer inquiries
- Handle and resolve customer complaints
- Obtain and evaluate all relevant information to handle inquiries and complaints
- Perform customer verifications
- Process orders, forms, applications and requests
- Direct requests and unresolved issues to the designated resource
- Manage customers' accounts
- Keep records of customer interactions and transactions
- Record details of inquiries, comments and complaints
- Record details of actions taken
- Manage administration
- Communicate and coordinate with internal departments
- Follow up on customer interaction
- Secondary school education
- English is a MUST (both written and spoken)
- Fluent in one of the following languages: Spanish language (spoken) or French language (spoken), or Russian language (spoken)
- Problem solver
- Experiences with customer care is a big advantage
- Ability to multi task and assign priorities on workload
- Ability to work to deadlines
- Strong team player with commitment and a positive attitude
- Good listening skills, and the ability to think quickly, to make a recommendation or propose a solution to a customer's problem.
- Attention to detail and accuracy
- Data collection and ordering
- Customer service orientation
- Adaptability
- Initiative
- Stress tolerance
- pachet salarial atractiv
- program de training inclus
- posibilitate de avansare in cariera
World Phoning Group (WPG) is a rapidly developing outsourcing multilingual call center.
WPG is uniquely positioned in Eastern Europe to provide Inbound and Outbound “out-sourced” Telemarketing Services. We offer a unique set of language skills, that set us apart from other Call Centre allowing our customers to focus directly on Ethnic market opportunities.
Our expertise lies in outbound-inbound client generation, customer service, Schedule appointments, Product Sales, technical support and B2C and B2B Customer Acquisition, Clean and update lists.
Headquartered in Bucharest, Romania, together with satellite offices in Moldova and Egypt, we offer services in wide variety of languages, including:
* English
* Spanish
* Arabic
* French
* Russian
* Italian
* German
* Romanian
