08-05-2008 | EXPIRA LA 07-06-2008
Job expirat
Answer to customer requests regarding open orders and claims
Proactively communicate order status to customers
Check that order contains mandatory information and is adequately filled
Verify that order are scheduled within service level agreements
Inform customers about deviations
Analyze and qualify claims
Collaborate with other HP entities to ensure claims are resolved appropriately
Invoices management
Identify and analyze orders shipped but not invoiced
Transfer instructions to appropriate teams to solve potential issues
Within EMEA Global Operations, the Volume Direct Operations organization hosts the Customer Service Representatives (CSR) team. This team aims at serving as the single interface between the customer and HP regarding any open order and/or claim.
Requirements
University degree
Advanced level of English and German
Administrative support for sales for advanced level role
External customer interface experience
Experience in answer to a wide-range of complex customer inquiries requiring investigation (non-standard solutions)
Basic knowledge of general administrative processes
Knowledge of sales support processes (order tracking; quotations; configurations; product delivery & support)
Broad knowledge of administration, report generation and database inputs
Knowledge in IT Tools (database system; MS-Office and computer tools
General understanding of procurement processes
Skills
Ability to work with minimum supervision, interpersonal & communication skills, Customer-oriented, ability to easily adapt to different situations, efficient in stressful situations, thoroughness, resourceful, inventiveness
One other major European language (French, German, Spanish) would be considered a plus
TO APPLY PLEASE VISIT www.hp.com/go/jobs
