02-08-2009 | EXPIRA LA 08-08-2009
Job expirat
You’ll work in a multicultural and multilingual business environment. Our environment is dynamic and characterized by high customer focus, speed, change, and constant evolution.
Job Description
Part of a small team within VDO (Volume Direct Operations), the Customer Service Representative will keep in touch with HP partners and verify if they respect the discounts, deals and HP non-intrusive policies within the market. It includes as well being responsible for controlling Back Office work, Logistics and Credit and Collections.
Your main tasks:
- Customer relationship management;
- Order receipt and quality check;
- End-to-end order follow-up;
- Claims management;
- Invoices management.
- Bachelor’s Degree in Business or sales / equivalent experience.
- One or two years experience in sales admin support job with basic administrative & clerical support for sales.
- Experience in taking care of ongoing business and in answering to a wide-range of complex customer inquiries requiring investigation (non-standard solutions).
- Experience in acting as liaison between external customer, sales/support team & supporting divisions / business centers.
- Knowledge of sales support processes (order tracking; quotations; configurations; product delivery & support)
- Broad knowledge of administration, report generation and database inputs.
- Ability to work with minimum supervision.
- Good Interpersonal & communication skills.
- Customer-oriented attitude and ability to easily adapt to different situations.
- Can work under pressure, stress resistant.
- Knowledge in IT Tools (database system; MS-Office and computer tools).
- Exchange, SQL technical knowledge and experience would be a plus.
- Fluent in FRENCH and ENGLISH, both written and spoken.
HP will offer you training for this challenging position with further development opportunities in an international environment.
Please apply directly www.hp.com/go/jobs
Job number 300268
HP is expanding its international team in Bucharest and is looking for service and business oriented employees who are ready to take on responsibility and enjoy working independently.
