Job expirat
• Responsible for account management and clients retention;
• Responsible for offering and selling to new clients;
• Responsible for achieving the targeted results – clients retention rates and new sales;
• To be able to effectively work with the customers database, input and extract clients’ data; extensive daily work with the database of clients is required;
• To contact customers and update them on new product promotions;
• To promptly respond to client inquiries to make sure issues/concerns are resolved;
• Permanently learn about new products features;
• University degree; legal background is an advantage;
• Work experience of 1-2 years in Customer Service or Sales is an advantage;
• Familiar with Windows applications; ability and willingness to work with the customer management computer application;
• English language knowledge;
• Very good interpersonal and communication skills, professional attitude, strong persuasiveness;
• Ability to handle clients objections;
• Strong customer orientation and motivation for customer service, an outgoing, responsive nature;
• Punctuality, good time management, follow-up and organizational skills;
• Highly motivated, energetic and able to thrive in a fast paced environment;
• Driving license B category is an advantage;
• Possibility to work in a multinational company with very strong growth perspectives;
• Motivational salary package (fix share + commission);
Wolters Kluwer is The Worldwide Professional\\\'s First Choice for information, tools, and solutions that help professionals make their decisions effectively and improve their productivity. Using the latest technologies, we make sure that our customers have the solutions they need, when they need them, and in the media best suited to their requirements. Our range of information products encompasses electronic and print formats, and we specialize in creating integrated solutions designed to improve our customers\\\' work processes. Wolters Kluwer Romania has been in a start-up phase of development, having great perspectives for a strong development in the country.
We are now looking for a Customer Service Representative, reporting to the Sales Manager.