Job expirat
- Confer with customers by telephone in person in order to provide information about products and services or to obtain details of complaints.
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
- Solve customers' service or billing complaints by performing activities such as refunding money and adjusting bills.
- Check to ensure that appropriate changes were made to resolve customers' problems.
- Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
- Determine charges for services requested, collect deposits or payments, or arrange for billing.
- Complete contract forms, prepare change of address records, and issue service discontinuance orders, using computers.
- Solicit sale of new or additional services or products.
Active Listening; Reading Comprehension; Monitoring
Speaking; Time Management; Service Orientation;
Active Learning; Learning Strategies; Writing
Critical Thinking
Euroweb Romania este unul dintre jucatorii importanti ai pietei de telecomunicatii din Romania. Actionarul principal al Euroweb Romania S.A. este HTCC, operatorul alternativ cu cea mai mare infrastructura proprie din Sud-Estul Europei.
Fondata in 1998 prin achizitionarea de catre Euroweb International a Diviziei Internet Rokura Sumitcom si a societatii private Mediator, Euroweb Romania S.A. este initiatorul unuia dintre primele servicii comerciale de acces la Internet din Romania - reteaua Starnets (1993). Deschizator de drumuri in industria telecomunicatiilor din Romania, Euroweb Romania este membru fondator al A.N.I.S.P. (Asociatia Nationala a Internet Service Provider-ilor) si initiator al proiectului RoNIX (Romanian Network for Internet eXchange).
Compania si-a focalizat activitatea pe furnizarea de solutii de comunicatii IP si Internet destinate segmentului de afaceri, precum si pe integrarea strategica a serviciilor complementare acestora, ca de exemplu VoIP si video-telefonie.
Euroweb Romania detine certificarile ISO 9001 si ISO 14001 pentru managementul sistemelor de calitate si mediu.
