Job expirat
The position is based at the BitDefender HQs in Bucharest. As Customer Service Representative, you’ll enjoy a youthful work environment while enriching your portfolio with a worldwide customer service experience and act like common escalation point for our support branches world wide.
You'll be required to:
- provide customer assistance by email, chat and phone in a timely fashion and be responsible for the provision of the highest levels of product expertise within BitDefender Customer Service.
- provide feedback and continuously work towards improving customer services to ensure a high degree of customer satisfaction.
- prove proficiency in foreign languages, the more, the better. ENGLISH is a must and GERMAN, SPANISH or FRENCH are competitive advantages;
- strong skills for installation, configuration and troubleshooting of Microsoft Windows Desktops ;
- excellent verbal and written communication skills, fast-learner, agile, dynamic, energetic and customer service-driven;
- work both independently and as part of a team, and have a flexible approach to your work;
- possess strong personal organizational skills.
- professional and personal development managed by HR department training, teambuilding, etc;
- great experience of working with foreign corporate customers; technical trainings and certification;
- flexible working hours;
- attractive package salary.
BitDefender¿ protejeazã peste 40 de milioane de utilizatori de calculator din 100 de tãri. Tehnologia revolutionarã de interceptare a virusilor a fost recunocutã de 28 de Academii de stiinþe din Comunitatea Europeanã prin premiul IST 2003 si este certificatã de cãtre cele mai prestigioase laboratoare de testare din lume (ICSA, Virus Bulletin, CheckMark). BitDefender¿ detine repezentante locale in Germania, Spania, SUA si Romania.