Customer Service Representative

Adecco Romania

08-12-2016 | EXPIRA LA 07-01-2017

Job expirat

RESPONSABILITATI

Communicate with customers (via email, fax or phone) to answer their inquiries, understand the specific customer requirements, assess their needs and suggest or promote alternative products or services.
Apply established procedures to record customer orders (and credit notes). Use computerized systems to enter orders accurately and in due time; check inventory availability and other details related to order processing; make decisions related to order processing by choosing the type of order to be used, transportation or content of the order. Insure good order flow from order receiving until goods arrive to customers by communicating precisely with other team members participants into order process (warehouse), colleagues from organization or third parties.
Maintain up-to-date customer records and other system databases like item master and access information, checklists, scripts, guidelines and other materials for responding to the customer’s enquiry.
Issue Customer related documents and obtain the necessary approvals as per local procedures.
Provide to the sales force the necessary data coming from the field by using computerized systems or databases (JDE, Showcase, Essbase). Use reporting tools to extract several reports required into daily activity (including consignment reports).
Follow good documentation practices. Forms are correctly and accurate completed, date and signatures are not missing. Documentation is packed properly and stored according to the local procedure and available space.
Responsible for customs clearance processes: follow shipment’s status, issue the documentation and follow delivery. Issue Intrastat report, and the local environmental reports.


CERINTE

Education : University degree
Languages: English- medium
Experience: preferred two years in Customer Service
Skills: PC skills: MS Office (Word, Excel), Integrated systems, preferred JD Edwards


DESCRIEREA FIRMEI

ADECCO RESURSE UMANE SRL
Romania, Bucuresti, sector 1, str. Dr. Iacob Felix Nr. 28, Etaj 4
Nr. ORCB J40/12364/2003, CUI RO15739037
Capital social subscris si varsat: 392.440 Lei
Nr. autorizatie Agent de Munca Temporara: 17/2005
Autorizatie seria nr. B/ 0000008/25.10.2005
Nr. Operator Date Personale: 15866
Tel: 00 40 21 300 35 46, Fax: 00 40 21 300 35 54
E-mail: office@adecco.ro, Web: www.adecco.ro

ADECCO ROMANIA SRL
Romania, Bucuresti, sector 1, str. Dr. Iacob Felix Nr. 28, Etaj 3
Nr. ORCB J40/4467/2000, CUI RO 13002186
Capital social subscris si varsat: 360.575 Lei
Nr. Operator Date Personale: 15862
Tel: 00 40 21 300 35 46, Fax: 00 40 21 300 35 54
E-mail: office@adecco.ro, Web: www.adecco.ro

BUCURESTI (HQ)- Doctor Iacob Felix Nr. 28, Sector 1, Tel.: 021/300 35 46; e-mail: recrutare@adecco.ro


ARAD - Mihai Eminescu nr. 45, Tel: 0257 / 281 147; E-mail: arad@adecco.ro


BRASOV - Str Petru Rares Nr 10; Tel.: 0040 - 372/70.57.95; e-mail: brasov@adecco.ro


CLUJ - Str. Vasile Lupu Nr 36 , Tel: 0264/ 406 234; e-mail: cluj@adecco.ro


IASI - Bld. Tutora Nr. 4, bl. B4 scara D, Tel: 0232 / 206 120; e-mail: iasi@adecco.ro


ORADEA - Str. Tudor Vladimirescu Nr 26; Tel.: 0040 - 727 735 160 e-mail: oradea@adecco.ro


PITESTI - Str. Fratii Golesti Nr. 57, etaj 2; Tel: 0248 / 612 303; e-mail: pitesti@adecco.ro


PLOIESTI - Str Mercurului Nr 1, Tel: 0244/ 519 320; e-mail: ploiesti@adecco.ro


SIBIU - Str. Vasile Milea Nr 11, Ap 57, Tel: 0269 / 206 450; e-mail: sibiu@adecco.ro


TIMISOARA - Str. Popa Sapca Nr. 12 tel: 0256/ 432 211; e-mail: timisoara@adecco.ro