Job expirat
Overall purpose of the job :
ensure customers overall satisfaction regarding ESTIMA FINANCE services, providing them an efficient , professional, constant high quality and pro-active phone assistance
Main activities/tasks:
· Answer incoming calls for information, assistance or problem settlement regarding ESTIMA FINANCE services : changes, invoicing, miscellaneous according to department procedures and standards
· Participate at the completion of Customer Care overall indicators : service level, abandon rate, etc.
· Promote company’s image through attitude, knowledge, customer orientation and responsiveness to customer’s needs
· Supports colleagues
· Communicate with other company's department. according to departmental procedures for settlement of specific situations
· Keep up to date with all changes regarding services, procedures, offers, etc.
· Record essential points of conversation into databases, ensuring a complete track of customers interactions with Customer Service Department
· Requests assistance from Team-Leader for critical issues
· Performing supplementary tasks assigned by Team- Leader
Special requirements (tools and equipment used, etc):
Constant customer oriented attitude
Communication skills ( pleasant and clear voice, active listening, etc. )
Telephone skills
PC knowledge ( at least Windows & MS Office )
Fluency in English is a plus
Available to work in shifts, according department schedule ( 6 days / week , 09 – 20 )
Education, qualifications and special training:
High school education completed is a must; university degree education is a plus
Previous work experience in position related to customers is desirable
Lider pe piata companiilor financiare specializate in credite de consum, Estima Finance va ofera cele mai flexibile si rapide solutii de creditare.