Job expirat
- Manage a customer service team (about 5 CSRs) to assure treatement, delivery and payment collection of orders at the right cost and right service level.
- Analyse the requirements of various Customers to train the Customer Service team on the processes.
- Define and fulfill optimisation projects with Customers in order to ensure modern services with high level
- Participate to professional conferences and team works in order to understand the new logistic methods that can be implemented for the company.
- Analyse & improve the daily activities regarding customer service and credit
- Make sure the team understand and follow all the steps of an order.
- Ensure the control and security of the Customer Service activity according to internal and local rules.
- Meet the Customers in order to increase the level of service & credit.
- Assist the team in the most difficult situation (claims, refusals, etc…)
- Prioritise the orders preparation
- Anticipate customers demand.
- Update & comment KPIs to Operations, Finance, Sales and Customers.
- Work in strong collaboration with Customers by carrying logistic projects of optimisation and modernisation.
- Customer relations experience in the consumer goods industry - very important!
- People management skills ( developing people and teams )
Our client is a top FMCG company
