Job expirat
As a Customer Services Engineer for a major Enterprise Wireless solution provider, you will be involved in all support services provided by our department.
Your main tasks will be:
- Provision for our Customer Support database through existing specific processes and provide ideas for improvement
- Generate and provide status and integrity reports, as well as specific customer reports
- Prepare AutoCAD diagrams, representing customer sites, to be used in our Wireless Network Planning & Management solution
- Generate network plan maps based on the above diagrams, taking into account specific requirements from the customer / field
- Follow-up with our clients and partners, via phone or email, for any inquiries and feedback
- Ensure completion and quick delivery of all customer requested services
- Work with other departments within the project, to improve the quality of our professional services
Mandatory skills:
- Excellent overall computer skills
- Experience with Office suites (v.2007 a plus) as well as databases (MS SQL Server 2005 a plus)
- Good knowledge of AutoCAD (v.2008 a plus)
- Knowledge of basic accounting and marketing
Bonus skills:
- ASP.NET and Visual Basic programming experience
- Some networking and IT knowledge
Non-technical skills:
* Good command of English language
* Strong communication skills
* Customer focused and detail oriented
* Work related exposure that ensures a quick and informed reaction to new concepts and ideas
* Flexibility and willingness to learn
* Effective problem solver with attention to details
* Self-organized and proactive person
* Ability to follow procedures and suggest enhancements
Depending on professional background and experience, a competitive compensation package is offered.
Relocation package is offered for candidates from cities other than Bucharest.
ITC Networks is a technology company with more than 6 years of experience in the area of offshore software development. Our expertise is in software development for telecommunications and embedded systems, but we also provide services in many other domains, such as system and application development, business applications, Web and e-business applications, software re-engineering, software testing and test automation, maintenance and support.
Our well defined processes and highly skilled and dedicated engineers enable us to work with companies from all over the world. Adaptable, flexible, and open, we meet the demands and exceed the requirements, overcoming geographical and cultural differences.
Join our young and dynamic company, and we will offer you the chance to work on exciting projects in the field of telecommunications, in a multinational competitive environment. We offer you a long-term commitment with great career opportunities, on a path that can lead you from Junior Engineer to Project Management positions.
You will be able to gain hands-on experience by working with highest quality equipments, while having flexible working hours, and an excellent compensation package.
Find more about us at www.itcnetworks.ro.
