Customer Service Desk Agent (EN, FR) - Bratislava-Slovakia

Accenture

31-08-2011 | EXPIRA LA 30-09-2011

Job expirat

RESPONSABILITATI

Place of Work:
Bratislava, Slovakia

What will be your responsibility:
• Responsible for completion of stand-alone tasks or high-volume transactions within detailed instructions and predefined procedures, especially:
• Process of registration of orders from customers
• Process of documenting and issuing invoices
• Communicating with client
• Escalates issues and seeks advice when faced with non-standard issues/problems
• Solves problems largely by precedent with referral to detailed instructions/procedures
• Cooperation on additional critical tasks under the direction of supervisor


CERINTE

What we are looking for:

• At least high school education
• Fluent English and French is essential
• Advance Excel and Word skills
• Good team player
• Must be able to pay attention to detail and follow control procedures
• Basic working knowledge of one functional accounting area
• Willingness to work in Bratislava - Slovakia


DESCRIEREA FIRMEI

Accenture is a global management consulting, technology services and outsourcing company. With more than 181,000 people serving clients in over 120 countries, the company generated net revenues of US$23.39 billion for the fiscal year ended Aug. 31, 2008. Its home page is www.accenture.com

Our clients are some of the world\'s most dynamic organizations - 96 of the Fortune Global 100 and more than three-quarters of the Fortune Global 500. Committed to deliver innovation, we help them find the ways to become more successful in every part of their business from strategic planning to day-to-day operations.

Our people are our most important asset and we invest considerable resources to provide on-going training that builds and extends professional, technical and management skills in all areas. Your learning program will be determined by the requirements of your specific role but will usually involve specialized skills as well as personal and leadership development. You will work with your manager to determine what skills you need and how to build them.

Choose Accenture for a career where the variety of opportunities and challenges allows you to make a difference every day. A place where you can develop your potential and grow professionally, working alongside talented colleagues. The only place where you can learn from our unrivalled experience, while helping our global clients achieve high performance. If this is your idea of a typical working day, then Accenture is the place to be.