Customer service assistant

Mainrom Line

23-04-2008 | EXPIRA LA 22-05-2008

Job expirat

RESPONSABILITATI

* The assistant will serve as point of contact for clients to ensure that the needs of our clients are addressed in an efficient and timely manner.
* Manage all interaction with shipping lines, freight forwarders, road transporters, rail operators, CFS operators and empty yard/container repair facilities to ensure that clients service needs and the sales objectives are met.
* Responsible to maintain current information on vessel schedules of different shipping lines and their performance.
* Keep relevant staff up to date with customer service level requirements and expectations to ensure customer satisfaction.
* Monitor and record agreed performance criteria for each customer
* Monitor competitive activity.
* Provide market intelligence and market research.


CERINTE

* The candidate should have a good understanding of all processes, procedures and documentation involved in container operations.
* The candidate needs to be highly results oriented, and should be able to demonstrate a successful track record of dealing with customers in a customer service role.
* Experience in a container terminal, shipping line, CFS, a leading freight forwarding or logistics company might be an advantage.
* Comprehensive knowledge of container market.
* Excellent written, presentation and interpersonal skills.


DESCRIEREA FIRMEI

Mainrom Line SRL is a fast growing company involved in Container transportation all over the world. It also operates container barges on Danube. Mainrom Line target is to develop container transportation from all over the world and also to promote transportation over Danube. To drive this project to success we are looking for highly motivated and qualified employees that will enjoy the challenge of developing and expanding the container transportation.

Mainrom Line is a public limited company, a division of the ORLINE Group in Israel. Mainrom Line operates two barges and one pusher boat and also has Terminal facilities in Giurgiu Free Zone. Employees of Mainrom Line who are able to prove their potential will have the opportunity to obtain higher positions in the company or within the Group.

Mainrom Line is seeking high calibre team members who with drive and peoples skills shall move the container transports forward. We offer a dynamic environment with excellent possibilities for personal & professional development.

It is the objective of the Company to ensure the needs of our clients are addressed in an efficient and timely manner. Manage all interaction with clients and to ensure that clients’ service needs and sales objective are met.