10-11-2008 | EXPIRA LA 16-11-2008
Job expirat
Job Specification
A Customer Service Analyst will manage service order management. The role involves service contract administration, service contract billing, internal and customer relationship management activities as manage queries over the phone, by fax and by e-mail.
Responsibilities
• Being the interface between retailer and client with regard to operations communications
• Receiving service orders from order input workflow tools; validating orders/transactions and system inputs for accuracy; processing service orders
• Updating contract and equipment databases; billing support; service time and material billing; and support of pre-billing verification activities
• New Contract/Service Order Administration, Update install database, Create contract within Contract for Services, Validate input, Release contract for billing
• Provide billing support
• Spanish and English language at least on communicative level
• Previous experience in a customer service role is a bonus
• High school degree
• Required knowledge of Microsoft Office products
• Proven ability to work independently and as a team member
• Ability to be flexible and work analytically in a problem-solving environment
• Good communication (written and oral) and interpersonal skills
• Strong customer service skills and demonstrated attention to detail
• Good organizational, multi-tasking, and time-management skills
Accenture is a global management consulting, technology services and outsourcing company. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world s most successful companies, Accenture collaborates with clients to help them become high-performance businesses and governments. With more than 175,000 people in 49 countries, the company generated net revenues of US$19.70 billion for the fiscal year ended August 31, 2007. Its home page is www.accenture.com
Join Accenture for a career that keeps you motivated and moving forward. Work on vital assignments for top class clients and help them achieve high performance. Push yourself, while developing your skills and confidence. Work with the best people worldwide to solve problems and do what hasn\'t been done before.
If this is your idea of a typical working day, Accenture is the place to work.
