Job expirat
• Customer Service agents support end user in day by day operations with SAP;
• Take in charge the calls, collect information applying check list;
• Classify requests and give initial support ;
• Research of required information using available resources, user guides and match complaints with Known Errors and Problems;
• Support in using application functionalities, identification of possible workaround.
• Fluency in Italian and French Language;
• Proficient in relevant computer applications (internet explorer, Outlook usage, Microsoft Office);
• Verbal and written communication skills;
• Listening skills;
• Problem solving and analysis;
• Customer service orientation.
Accenture is a global management consulting, technology services and outsourcing company, with approximately 236,000 people serving clients in more than 120 countries. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, Accenture collaborates with clients to help them become high-performance businesses and governments. The company generated net revenues of US$25.5 billion for the fiscal year ended Aug. 31, 2011. Its home page is www.accenture.com.
