Job expirat
• Support end users with day to day operations issues through calls and e-mails
• Collect information applying check list
• Classify requests and give initial support
• Research required information using available resources, user guides and match complaints with Known Errors and Problems
• Support in using application functionalities, identifying possible workarounds
• Communicate the resolution
• Inform Focal Point of the existence of new problems and of unmatched or pervasive incidents
• Fluency in Polish OR Danish OR Dutch
• Good knowledge of English
• Good skills with relevant computer applications (Internet Explorer, Outlook, Microsoft Office)
• Basic experience in technical support helpdesks or SAP is a plus
• Verbal and written communication skills
• Problem solving and analytical abilities
• Customer service orientation
• Adaptability
• Team work
• Stress tolerance
Bring your talent and passion to Accenture – sharpen your skills, build an extraordinary career and play a key role in creating solutions that transform organizations and communities around the world.
Accenture is one of the world’s leading companies providing consulting, technology and outsourcing services, with approximately 289,000 people serving clients in more than 120 countries. We work with our clients to help them find ways to become more successful in every part of their business, from strategic planning to day-to-day operations. We focus equally on employees’ development by creating a culture of excellence and offering extensive training programs that support professional growth.
To find more about Accenture and how you can use and improve your skills visit our careers website http://accenture.ro/cariere and our Facebook page https://www.facebook.com/accentureinromania.
