Job expirat
TIKSHOOV ROMANIA is interested in recruiting for an important project, very good Italian and English speakers, excellent communicators, enthusiastic and dedicated to their job, ready to learn new things and to be part of a united team.
The Customer Service Agent will have to:
- Manage dialogues in a professional, efficient, and quality manner with both Italian and English speakers on a daily basis, while ensuring the guidelines for dialogue management are maintained;
- Provide quality, efficient and professional information to customers, using different software applications;
- Documenting dialogues and treatment of the customers;
- Maintaining contact center work procedures.
The services will be provided through incoming and outgoing calls, chat and email.
The shift working schedule is from Monday – Saturday from 9:00 to 21:00 and Sunday from 9:00 to 16:00 and it involves 5 shifts/week.
- Highly motivated to work in the area of customer service, having a high level of service orientation;
- Full control of Italian language (native level - in speech and in writing);
- Full control of English language (advanced level - in speech and in writing);
- Certificates and diplomas represent an advantage;
- Basic knowledge in Windows XP/Vista/7, comfortable and familiar with computers;
- Multi-tasking – the ability to work on numerous systems;
- Good and quick learning abilities with a high level of understanding and implementation;
- High level of interpersonal skills with the ability to effectively relay information;
- Open to changes and the reception of feed back;
- Self-motivated and team player;
- Empathetic, Responsible, Loyal, Reliable, and Patient.
S.C. TIKSHOOV ROMANIA S.R.L. BUCURESTI
Calea Floreasca 242-246, Sector 1
www.tikshoov.com
Founded in 1997, Tikshoov is the largest contact center service provider in Israel, having at this moment approximately 3000 employees. Tikshoov is the first Israeli contact center Company that launched global activity based on its thorough professional and managerial skills and its owner's vision.
TIKSHOOV ROMANIA was founded in 2006, having an important experience in the contact center world in Romania and offers work conditions at high standards, a social-professional motivating environment and the possibility to develop a successful career.