Job expirat
The jobholder will be responsible to channel and be able to follow up on customer complaints in a centralized and highly professional manner.
This involves:
- receiving all customer complaints (mail / phone);
- log all customer issues in the workflow system;
- ensure actions are taken immediately for all complaints, and communicated to the customers.
- University degree;
- Over 3 years of experience in customer service; environment, with focus on solving customer complaints;
- Excellent level on English, mediul level of French or German;
- Customer centricity - empathy, influencing skills, systematic and rigorous approach, able to drive people to action;
- Excellent communication skills, open minded, team player, calm, assertive.
You will have the opportunity to build a long-term and successful career within a prestigious multinational, from the very start-up and will benefit upon our extensive training programs and coaching.
Genpact is the leading provider of Business Services & Technology Solutions worldwide.
Owned jointly by General Electric, General Atlantic and Oak Hill Capital Partners, Genpact has operations centers across India as well as in China, Hungary, Romania, the United States and Mexico.
The Portfolio of services offered from these Global centers include :Finance & accounting, Customer Service, Supply Chain & Procurement, Sales & Marketing Analytics, Financial Services Collections/Ops, Information Technology Services, Enterprise Application Services & Program Management.
