Job expirat
HR Performance is recruiting for one of its clients an experienced Customer Retention Manager
Description:
- Establish retention, customer development for constant improvement
- Retention and conversion of existing customers and the re-activation of lapsed customers.
- Working closely with the customers and developing relationships with them through regular one to one correspondence through email, telephone, live chat.
- Providing administrative support and assistance to other departments and managers
- Meeting internal quality requirements.
- Any other responsibility required to effectively manage the retention activities for the network
Key Competencies:
- EXCELLENT English – DO NOT apply for this position if you are not a FLUENT speaker
- min. 2 years experience in managing teams
- very smart
- organised
- good with numbers
- pusher
- preferably previous experience in Retention
- hard working - a person that lives to work not a person that works to live
- availability to work on shift schedule (including night shifts, on rotation)
- excellent interpersonal and customer-facing skills
- excellent communication skills. Ability to confidently articulate reasons behind key decisions and influence decision makers
- excellent attention to detail and focus on quality
Past Experience & Qualifications:
- proven experience in profitably increasing retention rates
- proven success in working effectively with customer acquisition and product teams to help improve customer value
- proven experience in maximising profits from customer retention activity