Customer representative - Spanish speaker

GENPACT ROMANIA

08-05-2008 | EXPIRA LA 07-06-2008

Job expirat

RESPONSABILITATI

Ensure all payments are processed and reconciled on a timely basis, investigate and solve open deductions within given deadlines.
- To reconcile customer payments applied to the customer account and clear all paid items and unallocated cash
- Ensure all deductions are recorded in CIC System.
- Ensure where applicable, that statements and Dunning and other prompts for payment are issued on a timely basis. (chase with customer / participate in telephone conferences with region where applicable)
- Support team priorities and initiatives, to ensure workloads are effectively managed.
- Support Credit Control with regular reviews and Auditapply payments in a timely and accurate manner
- investigate open deductions for a portofolio of customers
- identify areas of dispute through billing process and solve gaps/errors in order to facilitate payments
- issuance of credit notes
- maintain a strong relationship with the customer

The training is provided by the company!


CERINTE

To be a part of our international team, you need to have:
- University Degree;
- Fluency in Spanish;
- Outstanding customer-orientation and team-spirit;
- Good interaction with clients;
- Very good communication skills;
- Used to work with clients;
- Microsoft Office and Internet knowledge.


DESCRIEREA FIRMEI

Career impact with Genpact!

Genpact is the leading provider of Business Services & Technology Solutions worldwide with over 10 years of experience and more than 30,000 employees worldwide.

Owned jointly by General Electric, General Atlantic and Oak Hill Capital Partners, Genpact has operations centers across India, China, UK, Hungary, Romania, the United States and Mexico.

The Portfolio of services offered from these Global centers include: Finance & accounting, Customer Service, Supply Chain & Procurement, Sales & Marketing Analytics, Financial Services Collections/Ops, Information Technology Services, Enterprise Application Services.

What makes us different is the ability to serve our worldwide clients in their own language: English, French, Italian, Spanish, Hungarian, German, Dutch, Portuguese, Swedish, Polish....you name it - we have got it!!

We are currently expanding our team in Bucharest and Cluj and are looking for career minded individuals to be part of a great global team.

Our employees are provided with continuous trainings to keep learning and outstanding career opportunities in multiple business areas across the globe.