12-04-2007 | EXPIRA LA 18-04-2007
Job expirat
- Develop and monitor client satisfaction surveys;
- Improve the existing applications and develop reporting modules for all managerial levels;
- Train the managers/users on working with the customer satisfaction related applications;
- Provide dashboards (reports and indicators) on clients¿ satisfaction;
- Offers support to managers for building KPI related to customer satisfaction;
- Liaises with Ipsos Quality Managers from all countries for solving issues when needed;
- Organizes meetings with managers destined to build action plans to follow up on customer satisfaction issues;
- Manages all documentation and records related to the client satisfaction studies.
- Customer-focused attitude;
- Able to clearly organize information and build specifications and reports;
- Outstanding problem-solving and organizational skills;
- Accuracy in working with large amounts of data/knowledge of statistics could be an advantage;
- Team spirit and leadership skills.
We offer a challenging and rewarding work environment, extensive training, and excellent career opportunities in a company with a global vision.
Ipsos Interactive Services Europe (IISE) is the largest and the most innovative European online market research company operating in Romania. The company¿s services consist of implementing online surveys (Internet market research in countries with an Internet penetration rate higher than 30%) on various European markets, to gather information about the opinions, wishes, attitudes and behaviours of the interviewed target public.
IISE is part of the Ipsos Group and it was set up in Romania in 2000. IISE currently employs 500 people who carry out projects for more than 40 countries. The company s client portfolio includes prestigious corporations from all over the world, operating in the FMCG, IT, healthcare, media or advertising industries.
IISE is affiliated with various market research professional organizations: AIMRI, ESOMAR and EFAMRO.
The Ipsos Group is the world s third largest company in the field of questionnaire-based market research. The company was founded in 1975, in Paris, by Didier Truchot. It was first listed on the Paris stock exchange in 1999. Their market research activities comprise five major fields: advertising, marketing, media, customer satisfaction (CRM) and opinion polls & social research. They are present in 45 countries and operate surveys (both online and offline) for clients in more than 100 countries. The company currently employs 6,000 people and in 2005 its turnover was EUR 718 million.
