Job expirat
As a member of the EMEA Customer Intelligence team, the Customer Information analyst will be offering support to the Customer Success Program Managers, liaising with the countries in order to successfully implement upsell campaigns and deliver specific management reporting.
The goal of the Customer Intelligence program is to better know our customers and provide internal Oracle employees with support and customer intelligence as and when required. The Customer Intelligence program is part of the EMEA Customer Success Program that is one of the Core Vision 2010 Drivers.
The Customer Information Analyst reports into the Romania Business Operations Center Manager, based in the UK.
Please note this role does not involve any customer contact.
RESPONSIBILITIES:
-Full support at EMEA level for Global Executive Campaigns. This is ranging from coordinating the leads assignment with the countries, making sure that the deadlines are successfully met in different stages of the process, to delivering regular management reports on the campaigns success.
-Maintain and develop a network of regional/country contacts and build professional relationships with various contacts across EMEA, in order to increase the service delivery standards to the customer success programs stakeholders
-Perform various analysis and reporting as required by Operations management and respond quickly, accurately and professionally
-Proactive support on various projects/processes to the existing members of the Customer Intelligence Team
-Any other ad hoc tasks as and when required
-2+ years of experience in a relevant field
-Excellent interpersonal and communication skills, willing and able to communicate by phone and email
-Fluent in English
-Strong computer skills (MS Office, advanced knowledge of Excel)
-Well-organized and structured, ability to prioritize and multitask
-Process orientated and open-minded, in a fast changing environment
-Accuracy and analytical thinking
Please submit your CV in English! Thank you!
CAREERS WITH A GLOBAL DIMENSION
Looking for a career that will let you work with the brightest minds in the industry? Want to be part of a global team that\\\'s changing the way the world does business? Consider Oracle Corporation. Oracle is home to 50,000 professionals in more than 100 countries.
Oracle Corporation started as a representative office in Romania in 1995, given the increase in the number of Oracle products users and also to the development of complex projects based on Oracle solutions that required local expertise. Oracle was the first big multinational software company, which opened an office in Bucharest.
The reasons for which Romania has been included as business area in the Oracle EU Enlargement Countries organization are the following:
-the fast growth the Romanian IT & C Sector
-the highly prepared specialists
-the steady economic development
In Oracle Romania you would be working pro-actively with customers and partners to exploit and optimise the capabilities of the Internet via e-business and information flow.
Oracle is teamwork orientated, which means it\\\'s easy here to strike up good friendships in a truly multicultural environment (employees interacting with 28 countries / 20 languages).
We are looking for ambitious professionals who are hungry for career progression and its substantial rewards: individuals who appreciate the advantages of working with people from different cultures with the same dedication to teamwork and excellence. We want candidates who possess drive, initiative, enthusiasm, and who are flexible and good team players.
In return, Oracle Romania will provide you, as a professional, with the opportunities and career progression that will shape you both personally and professionally.
