19-08-2016 | EXPIRA LA 18-09-2016
Job expirat
• Acts as a first point of contact for regular, on-going customer accounts and some "top-tier" customers, on daily operational matters.
• Resolves operational issues that may arise from the end-to-end sales process (e.g., order status, returns, and deliveries, invoicing, returns, and financial post- sales programs).
• Acts as a point of contact for a specialized topic (e.g., order management, special pricing) and trains team members.
• Represents team as a subject matter expert on internal processes to other functions and organizations.
• Assures interface between support sales, support business, delivery, back office, process development and the customer. Makes sure that questions are answered.
• Sometimes needs to take over lead functions for customer projects from an admin point of view.
• Processes that need to be adapted for customer needs need to be developed under the framework of effective and cost management.
• Ensure that processes are optimized and that knowledge is transferred to all involved parties at the interfaces to other functions.
• Acts as entry point for C&C, delivery issues, finance, CRS.
• Presents and escalates professional topics in the area of responsibility to the management team, the own team and adjacent teams.Initiate and attend interdisciplinary meetings
Adecco Permanent Placement is looking for one of his clients, a word leading company of Information Technology, for a Customer Engagement Advisor II in Bucharest.
• Excellent communication skills (e.g. written, verbal, presentation)
• Effective time management skills.
• Strong customer relationship skills.
• Strong planning & organizational skills.
• Proactive attitude
• Eagerness in taking initiative
• English + a second language (French, Spanish, Portuguese, Italian, German, Swedish) are mandatory
• More than 1 year experience is a plus (e.g., supply chain, customer service, procurement, financial management)
• University graduate
• Computer literate – particularly Microsoft Package (Windows, Outlook, Excel, Word, IE, etc.)
ADECCO RESURSE UMANE SRL
Romania, Bucuresti, sector 1, str. Dr. Iacob Felix Nr. 28, Etaj 4
Nr. ORCB J40/12364/2003, CUI RO15739037
Capital social subscris si varsat: 392.440 Lei
Nr. autorizatie Agent de Munca Temporara: 17/2005
Autorizatie seria nr. B/ 0000008/25.10.2005
Nr. Operator Date Personale: 15866
Tel: 00 40 21 300 35 46, Fax: 00 40 21 300 35 54
E-mail: office@adecco.ro, Web: www.adecco.ro
ADECCO ROMANIA SRL
Romania, Bucuresti, sector 1, str. Dr. Iacob Felix Nr. 28, Etaj 3
Nr. ORCB J40/4467/2000, CUI RO 13002186
Capital social subscris si varsat: 360.575 Lei
Nr. Operator Date Personale: 15862
Tel: 00 40 21 300 35 46, Fax: 00 40 21 300 35 54
E-mail: office@adecco.ro, Web: www.adecco.ro
BUCURESTI (HQ)- Doctor Iacob Felix Nr. 28, Sector 1, Tel.: 021/300 35 46; e-mail: recrutare@adecco.ro
ARAD - Mihai Eminescu nr. 45, Tel: 0257 / 281 147; E-mail: arad@adecco.ro
BRASOV - Str Petru Rares Nr 10; Tel.: 0040 - 372/70.57.95; e-mail: brasov@adecco.ro
CLUJ - Str. Vasile Lupu Nr 36 , Tel: 0264/ 406 234; e-mail: cluj@adecco.ro
IASI - Bld. Tutora Nr. 4, bl. B4 scara D, Tel: 0232 / 206 120; e-mail: iasi@adecco.ro
ORADEA - Str. Tudor Vladimirescu Nr 26; Tel.: 0040 - 727 735 160 e-mail: oradea@adecco.ro
PITESTI - Str. Fratii Golesti Nr. 57, etaj 2; Tel: 0248 / 612 303; e-mail: pitesti@adecco.ro
PLOIESTI - Str Mercurului Nr 1, Tel: 0244/ 519 320; e-mail: ploiesti@adecco.ro
SIBIU - Str. Vasile Milea Nr 11, Ap 57, Tel: 0269 / 206 450; e-mail: sibiu@adecco.ro
TIMISOARA - Str. Popa Sapca Nr. 12 tel: 0256/ 432 211; e-mail: timisoara@adecco.ro
