02-04-2015 | EXPIRA LA 02-05-2015
Job expirat
For our international client, growing its Global Customer Care Center based in Bucharest, we are looking for Customer Care Dispatchers who will act as the interface between the clients from UK and Italy and the specialized engineers.
Main responsibilities:
• Interaction with end clients via incoming calls/ emails/ web requests related to Company products and solutions.
• Creating, assigning and, where required, dispatching all service requests to appropriate personnel (through outbound calls).Ensure timely completion.
• Assigning work requests (preventative maintenance, routine service etc.) as required to appropriate colleagues in various departments.
• Manage (review, monitor and work to minimize) Service Requests, including escalations as required.
• Providing necessary communication back to customers regarding service requests and service satisfaction.
• Maintaining and updating databases with changes required in an accurate and timely manner.
• Preparing reports as requested within time frames given.
What we are looking for:
• University degree
• English and Italian proficiency
• Previous work experience in a customer support environment is preferred
• A strong interest in growing a career in Customer Service field
• Very good communication skills
• A true team player who likes helping other teams in their busy time periods.
Although we welcome all applications, only the suitable candidates will be invited for the next stage in the selection process. Please apply through myjob platform or directly at recruitment@hrsmartview.ro, indicating the job title of the role you are interested in. Thank you.
HR SmartView Consulting is an agile and fast growing talent solutions provider in areas of search and selection, training for HR professionals, implementation of assessment solutions, HR processes related business consultancy and outplacement projects. We are members of Talent Q international group which specializes in psychometric on-line assessment tools.
Our recruitment consultants possess a sound understanding of labour market and business environment having worked in local and international projects. They use easily various methods of finding best talent for the roles they need to fill in, varying from traditional recruitment to direct search and approach.
HR SmartView Consulting
Address: Intrarea Catedrei, 27, Sector 1, Bucuresti.
www.hrsmartview.ro
recruitment@hrsmartview.ro
