Job expirat
•Log incidents into Service Desk System, track through to resolution and close tickets.
•Ensure detailed explanations of user incidents and call resolutions are entered into Service Desk System.
•Research, resolve, and respond to inquiries based on Global standards and the use of Global Support Knowledge Database and/or I.T. Asset Configuration Database.
•Provide accurate and creative solutions directly to end users for incidents of moderate nature to ensure user productivity.
•Ensure that incidents are escalated / prioritized in English in accordance with service level agreements and business need.
•Interact with other analyst in the resolution of user and support issues to ensure timely distribution of knowledge and positive impact on user satisfaction.
•Keep users informed of status of open service request/incidents.
•Assist with system monitoring responsibilities.
•Communicate planned and short-term changes of service to end-users.
•Contribute to adding problem solutions to knowledge databases.
•1+ years work experience in Service Desk environment
•Basic IT knowledge
The Swiss company Nestle, the global leader of the food industry was founded in 1866 by Henri Neste and is today the world s biggest food and beverage company. We employ around 253,000 people and have 511 factories and operations in almost every country in the world.
Nestle entered the Romanian market in 1995 and today employs over 600 people, 350 of whom work in the factory from Timisoara and 250 in Bucharest.
Nestle s commitment to the world is to provide the best nutrition possible throughout the day, throughout the entire human life and throughout the world, based on the principle ..
