Job expirat
- Handles customers' requests (complaints, cancellations and contract renegotiation requests), in written and by telephone, provides solutions to increase customers' satisfaction;
- Manages negotiation processes, offering proper solutions, in due time and in a professional manner;
- Offers loyalty & retention programs to existing clients in order to reduce the company churn;
- Promotes, by telephone, company's services, products and special offers;
- Maintains a high degree of knowledge about company's products and services;
- Working Schedule: Monday-Friday 8:30 - 17:00
- University degree;
- Excellent communication, negotiation and customer orientation skills;
- Customer service experience would be a plus;
- Capacity to handle multi tasks and problem solving abilities;
- High energy and positive attitude;
- Fluency in English;
- MS Office (Word, Excel, Outlook).
For successful candidates, our offer includes attractive salary, competitive benefits package as well as a relaxed working environment where professional and personal growths are encouraged.
Zapp is a highly successful company recognized for its integrated wireless voice and data services and products. Attending to both corporate and residential customers communication needs, Zapp delivers qualitative, secure and innovative mobile services using the CDMA technology, focusing thus on next generation solutions.
With a talented workforce that recently made possible the offering of fixed telephony and is engaged at the moment in deploying a 3G network, it is now an exciting time to join our team!