Job expirat
AstraQom is looking to increase its global diversity with experienced trilingual Customer Care Representatives to support its global customers remotely. We are an international team of young motivated specialists all working for one goal: providing the best customer experience while feeling happy about it!
- Communicating with AstraQom’s customers by phone, email or live web chat
- Responding to all inquiries related to the customer’s account or AstraQom’s policies and procedures
- Identifying the issues customers might encounter and identifying the best and fastest way to resolve them
- Perform account updates or other back-office activities
- Resolving customer requests or directing them to the most appropriate department
- Supporting marketing initiatives by informing customers of latest offers, soft retention and providing constant customer feedback to the Marketing department
- Organizing, prioritizing and distributing tasks
- Contributing in an active manner to the improvement of the company’s services, policies and procedures
We invite you to join us in finding the best ways to achieve excellence if you:
- Are proficient in English, French, Spanish, both in speaking and writing
- Have previous experience in a Customer Service / Call Center
- Have an idea about troubleshooting hardware / software issues
- Are able to work independently with minimum supervision
- Have communication, presentation and interpersonal skills
- Are available to work in shifts
- Are looking for a place where you can put your creativity to good use
- The opportunity to interact with a global team and global customers
- Real promoting opportunities: we believe that the Representative of today is the Manager of tomorrow
- Flexible schedule
- Initial and continuous training
- A very attractive bonus program, including travelling to various countries where AstraQom offices are located
AstraQom International is a fast growing Canadian communications solutions provider offering affordable telephony related solutions using cutting-edge technology backed by extraordinary customer service. With a headquarters in Ottawa, the capital of Canada, AstraQom was formed to be a global telecom operator right from the start. AstaQom has a global command center in Ottawa managing our network, our interconnections with global partners as well as managing individual customer devices and monitoring them round the clock. We are incorporated also in United Kingdom, Australia, New Zeeland and Spain with new markets adding up in the coming months.