Job expirat
Responsabilities:
-Represents the interface with the Service Department and Logistics Service Parts Department
-Acts as one contact to the Customers/stake holders/country and functional representatives, communicating all relevant information and ensuring customer satisfaction
-Having the role of Dispatcher, he/she receives service calls from customers and field engineers via phone, e-mail or fax
-Performs and monitors communication with the customers; constantly improves his/her general communication aptitudes; as a contact point for the customer, communicates all relevant information in order to assure Customer satisfaction; modifies customer requests any time it is necessary; cancels/updates service calls upon request from the customer
-Monitors and updates field engineers’ agenda; makes sure that all details related to their absence from work (vacations, training periods or medical leaves) and the correct contact method are adequately registered
-Constant involvement in the processes improvement, as well as to monitoring and improving the customers/stake holders/country and functional representatives perception on the Customer Care Dispatch team
-Takes part to activities of collecting, archiving and evaluating data referring to customer perception on the Carestream Health team
-Taking part in project-based activities within the process.
KEY/CRITICAL SKILLS & COMPETENCIES
COMPETENCIES:
-Strong customer focus
-Good attention to detail
-Good telephone manner
-Ability to multi-task and prioritize activities
-Multi-lingual
-Strong inter-personal skills and a good team player
-Problem analysis and problem solving
-Numerical competencies
- Written communication
-Planning capacity
- Computer skills, MS Office package required.
-Foreign languages skills:
Advanced English language skills, both written and spoken
Advanced Dutch language skills, both written and spoken.
ABILITIES:
- Precision and accuracy in style
- Synthesis capacity
- Professional motivation
- Self confidence and independence in taking decisions
- Punctuality
EDUCATION AND EXPERIENCE
-Graduated from University or student in terminal year, preferably in one of the following fields: economics, foreign languages, technical.
-Minimum 6 months of previous work experience.
- Previous work experience in customer relationships, supply chain and logistics departments
ADECCO RESURSE UMANE SRL
Romania, Bucuresti, sector 1, str. Dr. Iacob Felix Nr. 28, Etaj 4
Nr. ORCB J40/12364/2003, CUI RO15739037
Capital social subscris si varsat: 392.440 Lei
Nr. autorizatie Agent de Munca Temporara: 17/2005
Autorizatie seria nr. B/ 0000008/25.10.2005
Nr. Operator Date Personale: 15866
Tel: 00 40 21 300 35 46, Fax: 00 40 21 300 35 54
E-mail: office@adecco.ro, Web: www.adecco.ro
ADECCO ROMANIA SRL
Romania, Bucuresti, sector 1, str. Dr. Iacob Felix Nr. 28, Etaj 3
Nr. ORCB J40/4467/2000, CUI RO 13002186
Capital social subscris si varsat: 360.575 Lei
Nr. Operator Date Personale: 15862
Tel: 00 40 21 300 35 46, Fax: 00 40 21 300 35 54
E-mail: office@adecco.ro, Web: www.adecco.ro
BUCURESTI (HQ)- Doctor Iacob Felix Nr. 28, Sector 1, Tel.: 021/300 35 46; e-mail: recrutare@adecco.ro
ARAD - Mihai Eminescu nr. 45, Tel: 0257 / 281 147; E-mail: arad@adecco.ro
BRASOV - Str Petru Rares Nr 10; Tel.: 0040 - 372/70.57.95; e-mail: brasov@adecco.ro
CLUJ - Str. Vasile Lupu Nr 36 , Tel: 0264/ 406 234; e-mail: cluj@adecco.ro
IASI - Bld. Tutora Nr. 4, bl. B4 scara D, Tel: 0232 / 206 120; e-mail: iasi@adecco.ro
ORADEA - Str. Tudor Vladimirescu Nr 26; Tel.: 0040 - 727 735 160 e-mail: oradea@adecco.ro
PITESTI - Str. Fratii Golesti Nr. 57, etaj 2; Tel: 0248 / 612 303; e-mail: pitesti@adecco.ro
PLOIESTI - Str Mercurului Nr 1, Tel: 0244/ 519 320; e-mail: ploiesti@adecco.ro
SIBIU - Str. Vasile Milea Nr 11, Ap 57, Tel: 0269 / 206 450; e-mail: sibiu@adecco.ro
TIMISOARA - Str. Popa Sapca Nr. 12 tel: 0256/ 432 211; e-mail: timisoara@adecco.ro
