Job expirat
RESPONSABILITATI / BENEFICII:
- taking/making calls in Spanish and French language and writing emails
- Identifying customer needs, assisting with their inquiries, and providing the highest quality of service in meeting their needs.
- resolves customer questions, complaints and requests via telephone, e-mail, back-office or chat
- developing and maintaining a full knowledge of client products and services
- handle and resolve customer complaints
- perform customer verifications
- manage customers' accounts
- offers customer support using different software applications.
- record details of actions taken
Are you ready for a new challenge in your professional life serving our top international clients? Do you want to be part of an organization that will offer you exciting opportunities, where you can apply your knowledge and creativity?
We are looking for a person who has:
- excellent command of Spanish and French language (speaking, writing, understanding);
- individuality, tact, and ability to work directly with international clients;
- very good communication skills and the ability to remain calm in all situations;
- customer focus and client oriented person
- good computer literacy
- attention to detail and accuracy
- adaptability, initiative, proactively
- listening skills
- previous call centre experience would be considered a plus
- available to work in a flexible schedule and in various shifts
- stress tolerance
- ready for learning new things and bringing add value to the team
CallPoint New Europe JSC (CallPoint) is a multilingual call center and Business Process Outsourcing (BPO) provider operating in Eastern Europe. The Company has got 1,200 seats across its four delivery centers: Bucharest and Craiova (Romania); Sofia and Plovdiv (Bulgaria).
The Company is ISO 9001:2008 (Quality Management System) and ISO 27001:2005 (Information Security Management System) certified; as well as a PCI DSS Compliant Service Provider.
CallPoint is privately held, with the European Bank for Reconstruction and Development (EBRD) as a shareholder.
