15-11-2013 | EXPIRA LA 17-11-2013
Job expirat
Responsibilities / Acomplishments
- taking/making calls in Portuguese language and writing emails
- Identifying customer needs, assisting with their inquiries, and providing the highest quality of service in meeting their needs.
- resolves customer questions, complaints and requests via telephone, e-mail, back-office or chat
- developing and maintaining a full knowledge of client products and services
- handle and resolve customer complaints
- perform customer verifications
- manage customers' accounts
- offers customer support using different software applications.
- record details of actions taken
Are you ready for a new challenge in your professional life serving our top international clients? Do you want to be part of an organization that will offer you exciting opportunities, where you can apply your knowledge and creativity?
We are looking for a person who has:
- excellent command of Portuguese language (speaking, writing, understanding);
- individuality, tact, and ability to work directly with international clients;
- very good communication skills and the ability to remain calm in all situations;
- customer focus and client oriented person
- good computer literacy
- attention to detail and accuracy
- adaptability, initiative, proactively
- listening skills
- previous call centre experience would be considered a plus
- available to work in a flexible schedule and in various shifts
- stress tolerance
- ready for learning new things and bringing add value to the team
CallPoint is a leading European provider of multilingual contact center and business process outsourcing solutions and a proud member of the TELUS International family. TELUS International is a global business process outsourcing company with over 15,000 employees around the world, including in Canada, the United States, Europe, Latin America, the Philippines, and the United Kingdom.
With over 150 million customer interactions annually via voice, email, chat and social media, across the telecommunications, utilities, finance, retail, and high-tech industries, TELUS International enables customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first.
As the global arm of TELUS, TELUS International is backed by a leading national telecommunications company in Canada, with €8.4 billion (CAD $11 billion) of annual revenue and 13.2 million customer connections. For more information, visit: www.callpoint-group.com and www.telusinternational.com.
We are hiring: https://www.youtube.com/watch?v=uAcaYH_OINg
