Job expirat
RESPONSABILITATI / BENEFICII:
- taking/making calls in Italian language and writing emails
- Identifying customer needs, assisting with their inquiries, and providing the highest quality of service in meeting their needs.
- resolves customer questions, complaints and requests via telephone, e-mail, back-office or chat
- developing and maintaining a full knowledge of client products and services
- handle and resolve customer complaints
- perform customer verifications
- manage customers' accounts
- offers customer support using different software applications.
- record details of actions taken
Are you ready for a new challenge in your professional life serving our top international clients? Do you want to be part of an organization that will offer you exciting opportunities, where you can apply your knowledge and creativity?
We are looking for a person who has:
- excellent command of Italian language (speaking, writing, understanding) and French medium(written);
- individuality, tact, and ability to work directly with international clients;
- very good communication skills and the ability to remain calm in all situations;
- customer focus and client oriented person
- good computer literacy
- attention to detail and accuracy
- adaptability, initiative, proactively
- listening skills
- previous call centre experience would be considered a plus
- available to work in a flexible schedule and in various shifts
- stress tolerance
- ready for learning new things and bringing add value to the team
CallPoint New Europe is a multilingual contact center and BPO provider, delivering high quality services since 2004. The company has got 1200 positions over 4 delivery centers: Sofia and Plovdiv (Bulgaria); Bucharest and Craiova (Romania).
CallPoint is currently serving its clients in +30 languages, primarily in English, German, French, Italian, Spanish and most Eastern European languages.
CallPoint is ISO 9001:2008 and ISO 27001:2005 certified and PCI DSS Compliant Service Provider. The group delivery centers are highly secured; all based in A-class business parks; and equipped with the latest contact center technologies.
CallPoint partners with TELUS International, the global arm of TELUS Corporation, the second largest telecommunications service provider in Canada with over $10 billion (CDN) of annual revenue and more than 12 million customer connections
