Job expirat
RESPONSABILITATI / BENEFICII:
- taking/making calls in Dutch/English language and writing emails
- Identifying customer needs, assisting with their inquiries, and providing the highest quality of service in meeting their needs
- resolves customer questions, complaints and requests via telephone, e-mail, back-office or chat
- developing and maintaining a full knowledge of client products and services
- handle and resolve customer complaints
- perform customer verifications
- manage customers' accounts
- offers customer support using different software applications.
- record details of actions taken
We are looking for a person who has:
- excellent command of Dutch and English language (speaking, writing, understanding);
- individuality, tact, and ability to work directly with international clients;
- very good communication skills and the ability to remain calm in all situations;
- customer focus and client oriented person
- good computer literacy
- attention to detail and accuracy
- adaptability, initiative, proactively
- listening skills
- previous call center experience would be considered a plus
- available to work in a flexible schedule and in various shifts
- stress tolerance
- ability to learn new things and bringing add value to the team
CallPoint powered by TELUS (CallPoint) is a multilingual call center and Business Process Outsourcing (BPO) provider operating in Eastern Europe. The Company has got 1,200 seats across its four delivery centers: Bucharest and Craiova (Romania); Sofia and Plovdiv (Bulgaria). With global delivery capabilities (Guatemala, El Salvador, Philippines, UK, Romania and Bulgaria) our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service – all backed by TELUS, our multi-billion dollar Canadian telecommunications parent. The strength of the CallPoint team is directly linked to the overall success of our company. Building the best team in the industry means setting our sights on being an employer of choice for all.
